Refund policy

We want you to shop with confidence. If your order is not quite what you expected, we have made our returns process simple and easy to follow.

How to Start a Return

To begin a return, email [EMAIL] and include your order number along with the reason for the return. Our support team will reply with full return instructions.

Please note: Return shipping costs must be paid by the customer, unless the product received was incorrect or faulty.

30-Day Return Period

You may return items within 30 days of delivery, whether the fit is not right or you have simply changed your mind.

No Restocking Fees

We do not apply any restocking or handling charges. There are no additional or hidden fees.

Refund Processing

After we receive and inspect your returned item(s), your refund will be issued within 10 business days. Refunds are sent back to the original payment method used at checkout.

Please note that payment providers or banks may take extra time to finalize the transaction.

Order Cancellations

If you wish to cancel an order, you must contact us at [EMAIL] within 2 hours of placing it.

After this period, cancellation is not possible because your order will already be in processing. In that case, you may return the item after delivery in line with this policy.

Exchanges

If you would like an exchange, please state this in your return email. Exchanges depend on stock availability.

Need Help?

For questions or support, please reach out to us at [EMAIL].

Business Details

Business Name: [BUSINESS NAME]
Business Address: [STREET + HOUSE NUMBER], [POSTCODE], [CITY], [COUNTRY]
Email: [EMAIL]